Policies

Making Appointments: Your appointment time has been reserved especially for you. Appointments can be made by calling in or online. Your appointment starts at the time chosen. If it is your first time coming in, please arrive 5-10 minutes early for paperwork. 

Medical Conditions: If you have a medical condition, please contact your therapist prior to your massage to let them know, most conditions allow for massage, but certain changes may need to be made. Massage Therapy may not be recommended for certain conditions, such as Rheumatoid Arthritis or Lupus. If you are unsure, talk to your DOCTOR first and ask for a doctors note if they feel massage is appropriate. We have experience working with many conditions including MS, Cancer, Epilepsy, Fibromyalgia and others. Don't be afraid to ask!

Cancellations: Your appointment time has been reserved especially for you. A 24 hour notice for cancellations or reschedules is requested.  Less than 24 hour notice may require payment of the session. No Show/No Call will require payment of the missed session. 

Running Late: Please make every effort to arrive on time for your massage. If you are running late, please call and let me know you are on your way.  Your treatment will end on time, regardless of how late you start so the next client is not delayed.  You will be charged for the full session.

Session Timing: Your appointment is customized to your needs and will be discussed with you prior to entering into your session. Sessions begin upon entering into the therapy room or at the scheduled time of appointment, which ever is sooner. Session time includes time to dress/undress, for hands on therapy, and a brief quiet time to come out of your relaxed state.

Gift Certificates: Gift Certificates are fully transferrable, so if you've received one that you do not think you will use, please pass it on to a friend to use.  They cannot be redeemed for cash, and are non-refundable.  They are also subject to the above mentioned cancellation policy.  They expire one year from date of issue or by the expiration date listed on the certificate, whichever is sooner.  Must be presented at time of service.  Please treat a gift certificate like cash, we are not responsible for lost or stolen certificates. Gift certificates that have been donated are good for the service and/or time listed only.  Gift Certificates may be purchased online as well.  If your credit card is declined it will void the certificate issued.  

Fine Print We reserve the right to convert service-based gift certificates to their cash value, equivalent to what was paid for the gift certificate, if the service indicated is no longer available or the original price for that service has changed.

Payment: Payment is due at time of service.  Cash, Local Personal Check, or MasterCard/Visa/Discover are accepted forms of payment.  You may be charged a fee for returned checks. Health and auto insurances may cover massage depending on your policy. This office does not file insurance for massage on behalf of the client. If you would like to self submit, please request a receipt of payment at the time of service.

Tips: If you feel your therapist did a great job and would like to tip them beyond the price of a massage session, you are certainly welcome to do so. The amount is up to you, but 15% is average (same as your server at a restaurant). All tips are greatly appreciated, but by no means are they required.

Draping: Draping is required.  You will be properly draped at all times with a sheet and blanket to keep you warm and comfortable. Only the area being worked on will be exposed.

Inappropriate Behavior: This is a professional office providing highly trained professional massage therapists, please show therapists  respect and refrain from inappropriate sexual comments and actions, even if in jest. Personal safety is at stake, making this a no-tolerance policy. Any sexual innuendo, joke, comment, request, or physical touch of the therapist by the client outside of socially accepted polite gestures (not limited to the previous list) is considered inappropriate. Inappropriate behavior will lead to immediate conclusion of massage session without refund or ability to reschedule in the future.